Course Overview

(Non-Award Study)

    1. Course Introduction

    1. Lesson

    2. Reference

    3. Video - Mastering the Art of Guest Communication

    4. Video - The Importance of Soft Skills in the Hospitality Industry

    5. Research

    6. Assignment

    7. Quiz

    1. Lesson

    2. Reference

    3. Video - Body Language of Hospitality Basic Attitude

    4. Video - Handling Cultural Differences in Hospitality

    5. Research

    6. Assignment

    7. Quiz

    1. Lesson

    2. Reference

    3. Video - 6 Tips For Improving Your Customer Service Skills

    4. Video - Customer Service Skills that you NEED to Have

    5. Research

    6. Assignment

    7. Quiz

    1. Lesson

    2. Reference

    3. Video - Transform your Hospitality Team

    4. Research

    5. Assignment

    6. Quiz

    1. Lesson

    2. Reference

    3. Video - Managing Challenging Guest Interactions in Hospitality

    4. Video - Conflict Resolution In Hospitality

    5. Research

    6. Assignment

    7. Quiz

Micro-Credential Study Course

  • $25.00
  • USD
  • Course Access for 90 Days
  • Approximately 40 Learning Hours

FAQ

  • Who is this Course for?

    • Learners wanting to gain knowledge of the hospitality industry to support further study options.
    • Job-seekers wishing to learn practical skills and knowledge to support entry into the hospitality industry workforce.
    • Individuals seeking general business or customer service related knowledge to support further study or professional careers.

  • Will I get a Certificate?

    Yes, if you complete all Course Modules and pass the Quizzes within the access period, then you will earn a Completion Certificate. You may also download the Learning Outcomes Record provided within the Course content.

  • What is Non-Award Study?

    Non-Award Study means you engage in a course of study that does not lead to a formal academic qualification such as a diploma. This simple and flexible learning style allows individuals to study for personal enrichment, professional development, or to gain general academic knowledge to support forward study goals or career requirements.

  • How long is the Course?

    See the Course Access Duration in the Price Card above. The purchase price includes this duration of access to the Learning Management System (LMS). You may study at your own pace but must complete your study within this period to obtain your Completion Certificate.

  • How many hours must I study?

    See the Learning Hours listed in the Price Card above. The Learning Hours are approximate and indicative of a typical learning pace. The actual number of hours depends on individual use and pacing.

  • What language is used?

    All iPASS study is developed in English and is intended to be delivered in English. However you may choose to translate the Learning Management System (LMS) navigation or program content using the LMS settings or translation features available in some web browsers. iPASS does not guarantee the accuracy of any translations and takes no responsibility for translation outcomes.

  • What age should learners be?

    All iPASS study is developed for learners who are aged 15 years or older. This is due to the educational material that targets learners who are starting to develop their career path or plan their university study. Younger learners may not appreciate the learning material or its concepts. The Purchaser may, at their own discretion, use iPASS study for learners who are younger than 15 years of age where the Purchaser accepts the responsibility to act as a guide and assist the learner to understand the material.

  • Who do I submit assignments to?

    • If you are studying in a school, class, or group then your Teacher will advise you on this.
    • If you are studying by yourself then you may like to arrange for someone you trust to review your assignments and provide feedback. Remember, the critical part of the education process is for the learner to research and create the assignment.
    • iPASS does not review assignments.