Communication - Teams, Writing & Issues
This Micro-Credential improves general business communication knowledge by developing knowledge in the areas of Team Work, the 7 C's of Communication, and Problem Solving and Creative Thinking.
(Non-Award Study)
Course Introduction
What is Teamwork?
Video: The Power of Teamwork 1
Video: The Power of Teamwork 2
Good Teamwork & Bad Teamwork
What is GroupThink & Synergy?
Advantages & Disadvantages of Working in a Team
Avoiding Groupthink
Quiz: Groupthink
Writing in Business
7 C's of Communication
6 Simple Tips for Writing Clear Sentences
Email in Business
Quiz: Business Writing
Problem Solving & Creative Thinking
Problem Solving & STAR
Problem Solving & STAR PDF
Video: 4 Steps to Improve Your Problem-Solving Skills
Video: How to Write a Problem Statement: Solve Work Challenges
10 Ways To Improve Your Creative Problem-Solving Skills
Quiz: Problem Solving
How to Complete your Course
Learning Outcomes Record
• Learners wanting to gain knowledge of the hospitality industry to support further study options.
• Job-seekers wishing to learn practical skills and knowledge to support entry into the hospitality industry workforce.
• Individuals seeking general business or customer service related knowledge to support further study or professional careers.
Yes, if you complete all Course Modules and pass the Quizzes within the access period, then you will earn a Completion Certificate. You may also download the Learning Outcomes Record provided within the Course content.
Non-Award Study means you engage in a course of study that does not lead to a formal academic qualification such as a diploma. This simple and flexible learning style allows individuals to study for personal enrichment, professional development, or to gain general academic knowledge to support forward study goals or career requirements.
See the Course Access Duration in the Price Card above. The purchase price includes this duration of access to the Learning Management System (LMS). You may study at your own pace but must complete your study within this period to obtain your Completion Certificate.
See the Learning Hours listed in the Price Card above. The Learning Hours are approximate and indicative of a typical learning pace. The actual number of hours depends on individual use and pacing.
All iPASS study is developed in English and is intended to be delivered in English. However you may choose to translate the Learning Management System (LMS) navigation or program content using the LMS settings or translation features available in some web browsers. iPASS does not guarantee the accuracy of any translations and takes no responsibility for translation outcomes.
All iPASS study is developed for learners who are aged 15 years or older. This is due to the educational material that targets learners who are starting to develop their career path or plan their university study. Younger learners may not appreciate the learning material or its concepts. The Purchaser may, at their own discretion, use iPASS study for learners who are younger than 15 years of age where the Purchaser accepts the responsibility to act as a guide and assist the learner to understand the material.
• If you are studying in a school, class, or group then your Teacher will advise you on this.
• If you are studying by yourself then you may like to arrange for someone you trust to review your assignments and provide feedback. Remember, the critical part of the education process is for the learner to research and create the assignment.
• iPASS does not review assignments.